After-sales customer service and warranty
We are committed to providing quality customer service after purchase.
If you need to service your wheels or report a defect, we will assist you and make the necessary repairs.
Wheel service
We provide complete wheel services: inspection, regular maintenance, centering, and hub checks.In order to start the service procedure, it is necessary to fill in online service request form.
We only service wheels that have been built in the Lemonbike.
You will receive further information at the e-mail address provided after completing the form.
Claims and warranty
In order to report a complaint we recommend using the dedicated platform.
You will receive further information at the e-mail address provided after completing the form.
Warranty and complaint process
- Submit a complaint through the dedicated platform or contact by sending an email to service@lemonbike.eu
- We will get in touch with you to arrange the transport.
- Upon receiving the claimed goods, we will verify them.
- We will contact you with our decision.
Complaint decision
Positive:
- Repair - if possible, the repair of goods or damaged components replaced with new ones will be implemented first.
- Replacement - if repairs to the goods are not possible, a replacement with a new one will be implemented.
- Refund - if it is not possible to repair and replace the claimed goods, a refund will be made.
Negative
- Return of goods - the goods will be sent back to the indicated address.
- If possible, we will provide other alternatives on how the resulting damage/defect, which does not qualify as a factory defect of the goods, can be repaired under the service.