After-sales customer service
We are committed to providing quality customer service after purchase.
If you would like to service your wheels or report a defect in the goods, we will assist you to resolve the matter as soon as possible.
Wheel service
We carry out comprehensive wheel service (inspection and periodic service, centering, checking the condition of hubs and others).In order to start the service procedure, it is necessary to fill in online service request form.
We only service wheels that have been built at Lemonbike.
You will receive further information at the e-mail address provided after completing the form.
Claims and warranty handling
In order to report a complaint about goods, we recommend using the dedicated platform.
You will receive further information at the e-mail address provided after completing the form.
The course of the complaint process
- Submit a complaint through the dedicated platform or get in touch by sending an email to serwis@lemonbike.eu
- We will contact you to make arrangements for the transportation of goods.
- Upon receipt of the claimed goods, verification will be made.
- We will contact you about the decision.
Complaint decision
Positive:
- Repair - if possible, the repair of goods or damaged components replaced with new ones will be implemented first.
- Replacement - if repairs to the goods are not possible, a replacement with a new one will be implemented.
- Refund - if it is not possible to repair and replace the claimed goods, a refund will be made.
Negative
- Return of goods - the goods will be sent back to the indicated address.
- If possible, we will provide other alternatives on how the resulting damage/defect, which does not qualify as a factory defect of the goods, can be repaired under the service.